- Energized to provide phenomenal services for customers
- Unrelenting ability to “get it done”
- Continually hone competitive edge
- Work and win as a team
- Earn and maintain customer trust
- Success of our customers is our motivation
Accountability, Empowerment, Ownership, Discipline
- Employees fully committed to each other, our customers, our shareholders
- Empowered professionals who have confidence in each other
- Take complete ownership of workable solutions, remove roadblocks and meet milestones
- What needs to be done, gets done, with integrity and discipline
Innovation, Creativity, Problem Solving, Risk Taking
- Make the impossible possible
- We have the courage to act in new ways
- Continuous improvement that recognizes the need for change
- Create leading edge customer solutions
Respect, Honesty, Integrity, Fairness, Communication
- Listen to our employees, our customers, our partners
- Invite diversity and alternate points of view
- Honest communications and feedback
- Always open to new ideas
- Integrity and dignity to interpersonal interactions and relationships
Celebration, Recognition, Enjoyment, Fulfillment
- We stand for and celebrate each other’s success
- Winning is never taken for granted, it is earned
- Continually create opportunities to grow, expand, and have an impact
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Drive for Results:
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; takes an exhaustive approach towards gaining an advantage over our competitors; has an unrelenting belief in our ability to 'get it done'; very bottom-line oriented; steadfastly pushes self and others for results; believes in making the impossible possible; seldom gives up before finishing, especially in the face of resistance or setbacks; pursues continuous improvement; does not take winning for granted; is highly accountable.
Customer Focus:
Is dedicated to exceeding expectations of internal and external customers; providing phenomenal customer service; can project how potential ideas may play out in the marketplace; focuses on creating leading edge solutions for customers; is good at bringing the creative ideas of others to market; establishes and maintains effective relationships with customers and gains their trust and respect; can influence the customer to think in new ways.
Managing Vision and Purpose:
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; believes in making the impossible possible; empowers others through creating a shared vision; can inspire and motivate entire units or organizations.
Managerial Courage:
Provides current, direct, complete, "action-able" and generous feedback; is respectful of others; brings integrity and dignity to interpersonal interactions and relationships; doesn’t hold back anything that needs to be said; invites alternate points of view; communications are honest, people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action or make tough decisions.
Dealing with Ambiguity:
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; does what needs to be done with integrity and discipline; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty; is cool under pressure; can be counted on to hold things together during tough times.
Developing Others:
Provides challenging and stretch assignments; holds frequent development discussions; listens generously; is aware of each subordinate's career goals; collaborates with each individual to construct targeted development plans and coaches for their successful execution; empowers others; pushes subordinates to accept developmental moves; brings out the best in people; stands for other's success; is a people builder; celebrates success of others; creates opportunities for others to grow, expand and have a positive impact.
Strategic Agility:
Sees ahead clearly; can anticipate future consequences and trends accurately; has the courage to act in new ways; has broad knowledge and perspective; is future oriented; is innovative; can articulately paint credible pictures and visions of possibilities; can create competitive and breakthrough strategies and plans; removes roadblocks.
Building Effective Teams:
Hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs; is a good judge of talent; invites diversity and alternate points of view; after reasonable exposure, can clearly articulate the strengths and limitations of people inside or outside the organization; can accurately project what various people are likely to do across a variety of situations; promotes a win as a team-lose as a team philosophy.